Spa Policy + Etiquette

Ensure your best experience!

So as not to be rushed...

We suggest arriving fifteen minutes before your scheduled spa appointment allowing sufficient time to change, enjoy light refreshments, and ease into your visit at Pure Identity Salon & Spa.

Be comfortable.

We ask that you slip out of your street shoes and into our clean slippers once entering the spa. Robes will be provided if room changes are necessary during your spa visit.

Personal belongings

Lockers and/or totes are provided for your personal belongings; however, we are not responsible for loss or damage to personal items.

Turn off your cell phone.

For the relaxation of our guests, we ask that you power down you cell phone.

We are here to help.

We would be happy to assist you in personally designing a spa package of your choice.

Planning for a Wedding?

Wedding planning for salon and spa services are available with our bridal consultant. We welcome wedding parties when we can accommodate them. 

Canceling an appointment

If a cancellation becomes necessary, please allow 24 hour notice. A cancellation with less than 24 hours’ notice can result in a charge. If a cancellation notice is not given, the full price of the service might be charged.

Late for an appointment

When running late for an appointment, we will work with you to best accommodate you. You will not be turned away, we value your visits.

Securing your appointment.

To secure your appointment time, a credit card number must be taken. Another option would be to walk-in for the next available appointment and service provider.

Thank you to all of our understanding clients.

We couldn’t be who we are today without the amazing support of our guests.

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